Company update – temporary orders closure

Dear Power Nation Customers,

We are writing to inform you of a decision made within our company, to temporarily suspend new orders for the next month, due to having reached our current order capacity. This does not apply to online orders of Nfinity or Power Nation products. 

Since the lockdown restrictions eased in 2021, we have been lucky to see our customer base grow immensely, repeatedly breaking company records over the past few months for the number of orders we have fulfilled! Whilst this has been an incredible time for our business, it has posed many challenges to our team, who have been working tirelessly to maintain this increased workload to the high-standards to which we hold ourselves at Power Nation.

Our decision to temporarily close orders therefore comes as a result of our unfaltering commitment to fulfilling our customers’ needs; maintaining a consistent high-quality; and providing the Power Nation standard service which we pride ourselves on. Our team will be spending this month training new staff members in order to help expand our capacity; working closely with customers who currently have orders placed with us to ensure that we honour our commitments to these teams and athletes; and working to implement new systems designed to help improve our customer communication and customer service, and ensure that your experience working with Power Nation is as easy, simple, and stress-free as possible.

Don’t worry, we will be back before you know it, and in the mean time we will be doing all we can to make sure this does not cause any unnecessary stress for you and your team! 

If this decision impacts any future orders you were hoping to place in the coming weeks, please read the below information carefully to see what we are doing to ensure your athletes are not left disappointed:

Have a design with us that you were hoping to order in the coming month?

You can buy your design from us, which would allow you to have this exact design printed with another supplier (this may not be possible for all designs, however we will be able to advise you on this if you contact us directly).

If you do not want to buy your design, we would love to take this opportunity to recommend some other incredible UK suppliers who offer free design services, and can produce a wide array of items for you:

  • Our sister company, Cheer World – for school-style uniforms and poms

  • Rock the Dragon – for gorgeous sparkly vinyl and rhinestone items

  • Liberty – for bespoke uniforms and other accessories

  • Elite Athletics Apparel – for uniforms, sublimated training kits, and rhinestone jackets and similar garments

  • 360 Cheer and Dance – for t-shirts and similar garments, banners, and sublimated training kits

  • United Cheer Apparel – for t-shirts and similar garments, rhinestone jackets, and sublimated training kits

  • I Love Cheer (First Cheer) – for uniforms, bespoke tees, jumpers, jackets, joggers, accessories, and lots more

Hoping to start the design process for a future order?

Our design service will be remaining OPEN as usual, and our designers will continue to work with you to perfect your designs!

If you are looking to place your order ASAP once your design has been confirmed, you can proceed with one of the options outlined above.

If there is no rush on your order, we will add you to our waiting list, meaning that upon reopening our orders, we will get in contact with you to process your order accordingly.

Worried about how this may impact an order you already have on with us?

Don’t worry! As mentioned above, we have made this decision in order to ensure that we can fulfil all of the orders we currently have on to our usual high standard. We will therefore be continuing to produce your order as usual, and this temporary closure will not affect you at all.

Those customers who have sadly been impacted by some recent details, you will have been contacted directly by us, and we will continue to work closely with you to resolve these issues in the best way possible for you and your athletes.

Online orders, Power Nation floors, and EPs:

Our online orders for Nfinity products and Power Nation apparel will continue as usual.

We will still be taking Power Nation floors enquiries and bookings via our usual booking process.

The work that we do with event providers will not be impacted.

Worlds and Summit Orders

Teams that we are already working with on Worlds and Summit orders should have been contacted by us directly – please make sure to check your emails if you haven’t already! We will still be continuing to accept new orders for Worlds and Summit designs which are already in process. 

Still have questions and concerns that need addressing?

If you are concerned about the impact that this may have on future orders you were going to place, and the above information has not answered your questions, please email jess@powernationcheer.com so that we can offer specific advice for your team.

Once again, we would like to sincerely thank our customers for supporting us, and helping our business to rebuild and grow amid the continued impact of the pandemic. As mentioned, our team will be using this time to work together to improve on our services, so that you can have absolute confidence in Power Nation. We are already excited to come back better and stronger than ever in a short while.

The Power Nation Team

Athletes in PN apparel

Leave a comment

Download Brochure